 What do users see when they login to the system? |
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ContentM has a complex security structure that only shows users the information that pertains to them: the sites, modules, pages, etc. to which they have access. |
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| How do I share access to modules, pages, and other information? |
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ContentM allows you to grant view, update and other access to your data on a per user basis. Select the item you want to share and click the Permissions button. Check the View box next to each user you want to have access. Then click submit. |
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| I received a Session Timed out message. What does that mean? |
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After a period of inactivity, the system will automatically log you out. Simply return to the login and log back in. |
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| I am not able to login with the username and password given to me. Why? |
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Make sure you do not have the Caps Lock set. Usernames and passwords are case sensitive. If you still cannot login, contact your system administrator to reset your password. |
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| What document format can be linked to via the web pages? |
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Any type of document you can see in a file browser including .doc, .txt, .wpd, .pdf, and any image file among others. |
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| When I click to Preview the page, I do not see the changes I just made. Why not? |
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Most likely your implementation has an approval process or page holding functionality. To preview a page before it has been approved, select the page and click the Preview Changes button. This will show you your most recent changes. |
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| When trying to update or delete a record, the system gave me the message “This action cannot be performed on this item.” What does that mean? |
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The system generates this message based on the permissions for the item you selected. While you may have access to update or delete other items in the listing, you do not have access to that particular item. |
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| When entering a dollar amount, the system gave the message “Not a valid numeric value.” What does this mean? |
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Valid currency amounts can only include numbers and a decimal. An example would be 20.30. You do not need to enter the dollar sign ($) or commas. |
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| Some of the buttons under the listing have [1] after the name of the button, and some have [M]. What do those mean? |
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An [M] button represents an action you can perform on more than one item. For instance, if you wanted to delete several listing items, you could check the check box to the left of each item, then click the ‘Delete [M]’ button, and all the items would be deleted at once. [1] buttons are for actions that can only be done on one item at a time. |
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| I’d like to save some of the data I am looking at to my computer so I can look at it later, insert my own comments, or copy it to another location. Can I do this? |
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If you have an Export button below your listing, then yes, you can. Just select the item or items that you want to save from the listing, then click Export, and a save dialogue will appear. |
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| I made some changes to a page in the content editor, and now I’m not sure what the page will look like. How can I look at the new version of the page without saving it? |
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Click the Preview button underneath the editor, and a pop-up window will display the page with your changes. Your changes will not be saved until you click either the Save and Continue or Save and Exit button. If you do not like your changes, you can click Cancel, and the page will revert to the way it looked when it was last saved. |
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| When I’m trying to print I get the following message “Printing requires Internet Explorer 4.0 or greater.” what do I do? |
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If you do not already have Internet Explorer installed you will first need to install it. It can be obtained from http://www.microsoft.com. You should then load the application within Internet Explorer where you will be able to print. |
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| I updated an item but I don’t remember how to get back to it. How can I find it again? |
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You can see what pages you had previously been to by clicking the down arrow next to the Previous Page link within the application. From there you can click on the page you want to go back to. This can also be done for going forward. |
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| How do I change my screen size? |
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To change your screen size right click on your desktop and select properties. Select the settings tab. There is a slider on the lower right. Move that up or down. |
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| What is a user level? |
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When an administrator creates a user they select which “levels” a user is in. These levels provide default access to the system. For instance, there are two levels one called administrator and one called editor. Administrators have the ability to create new sites, whereas editors do not. |
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| Why did I get to a page that says 'Access Denied'? |
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Your session has expired. A session is only good for two hours, after that you will have to re-login. This is a built-in security measure to mitigate the risk of someone leaving their computer logged in. Try logging in again and going to that page. |
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