Manufacturing

The Emblem Manufacturing industry is made up less than 10 top suppliers that provide emblem and embroidery products to corporations and uniform companies. Due to a high level of competition in an industry with only a few top end competitors, the key to success is to increase the cost to a customer of switching between vendors through improved customer service, quick and easy ordering, and anytime and anywhere access. One of the main factors for improved customer service is customization – customization of pricing, customization of products, customization of catalogs.

Key Success Factors

 Quick and Easy Ordering
 Customized Product Catalogs
 Complete Automation of Manual Processes
 Client Customized Pricing
 Management of Detailed Product Information
 Anytime, anywhere system access and online ordering.

Improving Customer Service

AllofE Solutions has developed applications to meet the needs of the Emblem and Embroidery industry by adhering to the needs of one of the top suppliers in the nation and creating a system that promotes better customer service and tracks and stores key information related to the business. From thread colors and numbers to actual visual representations of each color, the solutions for this industry are extremely specific while also needing a high level of customization and flexibility. AllofE’s e-Commerce solution to the Emblem and Embroidery industry provides a comprehensive solution to better customer relationships through enhanced client generated quoting, detailed product management, and customized product ordering based on specific product details and attributes.

The main goal of an application for the emblem and embroidery industry is to make an application that addresses their very specific information needs and also provides a completely user friendly administrative and ordering process so that someone with little or no computer experience would feel comfortable completing and sending an order. AllofE accomplished this by taking into account the manual paper based processes to which the users were accustomed, identifying areas that could be made even easier, improving upon those, and developing interfaces that automated such processes. The end result was an understanding of the information needs of the industry, client companies, and administrative users as well as an application to meet all of those needs.

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