 What is the difference between Completed Request History and View All Completed Requests? |
| |
|
|
 |
|
When you go to the Completed Request History on the Request menu, you are looking at requests that you have participated in - that is, you at some point approved or rejected a form in the workflow for that request. When you go to View All Completed Requests, you are looking at all completed requests, including those for which you were not part of the approval process.
|
 |
|
|
| What is the difference between Active Request History and View All Active Requests? |
| |
|
|
| |
|
When you go to the Active Request History on the Request menu, you are looking at requests that you are part of - that is, you at some point approved or rejected a form in the workflow for that request, or you will need to approve or reject a form before the request is completed. When you go to View All Active Requests, you are looking at all active requests, including those for which you are not part of the approval process.
|
| |
|
|
| When I click the View Forms button for an enrollment request, I don't see all the possible forms listed for me to choose from. Why can't I see them? |
| |
|
|
| |
|
The workflow for that request has not been completed yet. If the form isn't listed, that means that it has not been submitted yet.
|
| |
|
|
| Sometimes when I look at a request's history, there is nothing in the last row under Actions Taken. Why is this? |
| |
|
|
| |
|
That means the request is still active, and no action has been taken on the latest stage yet. For instance, a leave form may have been submitted, but the administrator in charge of approving the form has not had a chance to look at it yet, or has not yet made their decision.
|
| |
|
|
| When I fill out the enrollment form for an event, there are two select boxes called Goals and Objectives, but there is nothing in the drop-downs when I click on them. Why? |
| |
|
|
| |
|
This means you have not yet created any personal goals or objectives. When you do create personal goals and objectives, they will be displayed in the select boxes.
|
| |
|
|
| How can I create personal goals and objectives? |
| |
|
|
| |
|
To create goals you can go to My Info -- My Goals on the menu. To create objectives, select the goal you want to apply your objective to, from your personal goal listing, then click the Personal Objectives button. There will be a button at the top of the objective listing for adding an objective. |
|
|
| When trying to update or delete a record, the system gave me the message “This action cannot be performed on this item.” What does that mean? |
| |
|
|
| |
|
The system generates this message based on the permissions for the item you selected. While you may have access to update or delete other items in the listing, you do not have access to that particular item. |
| |
|
|
| When entering a dollar amount, the system gave the message “Not a valid numeric value.” What does this mean? |
| |
|
|
| |
|
Valid currency amounts can only include numbers and a decimal. An example would be 20.30. You do not need to enter the dollar sign ($) or commas. |
| |
|
|
| Some of the buttons under the listing have [1] after the name of the button, and some have [M]. What do those mean? |
| |
|
|
| |
|
An [M] button represents an action you can perform on more than one item. For instance, if you wanted to delete several listing items, you could check the check box to the left of each item, then click the ‘Delete [M]’ button, and all the items would be deleted at once. [1] buttons are for actions that can only be done on one item at a time. |
| |
|
|
| When I’m trying to print I get the following message “Printing requires Internet Explorer 4.0 or greater.” what do I do? |
| |
|
|
| |
|
If you do not already have Internet Explorer installed you will first need to install it. It can be obtained from http://www.microsoft.com. You should then load the application within Internet Explorer where you will be able to print. |
| |
|
|
| I updated an item but I don’t remember how to get back to it. How can I find it again? |
| |
|
|
| |
|
You can see what pages you had previously been to by clicking the down arrow next to the Previous Page link within the application. From there you can click on the page you want to go back to. This can also be done for going forward. |
| |
|
|
| What is a user level? |
| |
|
|
| |
|
When an administrator creates a user they select which “levels” a user is in. These levels provide default access to the system. For instance, there are two levels one called teacher and one called student. Teachers have the ability to create lesson plans, whereas students do not. |
| |
|
|
| Why did I get to a page that says 'Access Denied'? |
| |
|
|
| |
|
Your session has expired. A session is only good for 2 hours, after that you will have to re-login. This is a built-in security measure to mitigate the risk of someone leaving their computer logged in. Try logging in again and going to that page. |
| |
|
|
Troubleshooting
