 Why can I not print my training completion certificate? |
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Some implementations are configured so that you have to achieve 100% on the test before you are certified. For these systems, the certificate is not available until a perfect score is achieved.
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| My computer shut down while I was taking the test. Did I lose my information? |
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No, the system remembers the questions that you had already answered. Simply log back into it and it will start the test where you left off.
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| How do I generate a report that gives me only employees that have not completed the training for a department? |
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From the lobby, click the NOT Completed report button. Select the department from the dropdown. The report will generate for just that department.
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| Can I download report data for printing? |
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Yes, you can use the export functionality to download reports to your computer.
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| When trying to update or delete a record, the system gave me the message “This action cannot be performed on this item.” What does that mean? |
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The system generates this message based on the permissions for the item you selected. While you may have access to update or delete other items in the listing, you do not have access to that particular item. |
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| When entering a dollar amount, the system gave the message “Not a valid numeric value.” What does this mean? |
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Valid currency amounts can only include numbers and a decimal. An example would be 20.30. You do not need to enter the dollar sign ($) or commas. |
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| Some of the buttons under the listing have [1] after the name of the button, and some have [M]. What do those mean? |
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An [M] button represents an action you can perform on more than one item. For instance, if you wanted to delete several listing items, you could check the check box to the left of each item, then click the ‘Delete [M]’ button, and all the items would be deleted at once. [1] buttons are for actions that can only be done on one item at a time. |
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| When I’m trying to print I get the following message “Printing requires Internet Explorer 4.0 or greater.” what do I do? |
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If you do not already have Internet Explorer installed you will first need to install it. It can be obtained from http://www.microsoft.com. You should then load the application within Internet Explorer where you will be able to print. |
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| I updated an item but I don’t remember how to get back to it. How can I find it again? |
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You can see what pages you had previously been to by clicking the down arrow next to the Previous Page link within the application. From there you can click on the page you want to go back to. This can also be done for going forward. |
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| What is a user level? |
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When an administrator creates a user they select which “levels” a user is in. These levels provide default access to the system. For instance, there are two levels one called teacher and one called student. Teachers have the ability to create lesson plans, whereas students do not. |
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| Why did I get to a page that says 'Access Denied'? |
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Your session has expired. A session is only good for 2 hours, after that you will have to re-login. This is a built-in security measure to mitigate the risk of someone leaving their computer logged in. Try logging in again and going to that page. |
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